We get it—sometimes the universe splatters outside the lines. Maybe your stuff showed up looking like it had a rough night, or your pastel pulled a disappearing act. Whatever the case, we're here to make it right.

You've Got 30 Days

You have 30 days from the date of delivery to let us know if something’s not right. That’s a full lunar cycle, give or take. After that, we assume everything’s fine and you’ve become one with your art supplies.

Something Broken?

Oh no! If something arrived cracked, smashed, or looking like it fell out of a moving van (we hope not), email us right away with a photo. We’ll either replace it, refund it, or send it to art supply heaven with honor.

Sometimes our Pastel Palette takes a few artistic liberties with physics in transit. If it arrives with a crack—don’t panic!It’s still totally usable and will perform beautifully. In fact, some artists say a little crack adds character (and we agree).

But if you’d rather not use it that way, we’ll happily accept a return or send a replacement. You’re the artist—you get to decide.

Here’s How to Return:

1. Go to the customer account and with your order number and the issue.
   
2. Start the return process for the items you want to return
   
3. Pop the item back in the mail—once we get it, we’ll issue a refund or replacement faster than you can say “Bob Ross was a national treasure.”
   
   

Return Shipping

If we messed up (oops 😅), we’ll cover shipping. If it’s a “changed-my-mind” kind of thing, we’ll ask you to cover the return shipping.