Shipping Policy – Mad Art Materials

At Mad Art Materials, we’re committed to getting your order to you quickly, safely, and with care. Please review our shipping policy below.

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Processing Time

• All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You’ll receive another notification once your order has shipped.

• During high-volume periods (such as new product launches or holiday seasons), processing times may be slightly longer.

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Shipping Rates & Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• We currently ship within the United States and internationally.

• Domestic orders typically arrive within 3–7 business days after shipment.

• International delivery times vary by destination but generally range from 7–21 business days.

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Order Tracking

• Once your order ships, you’ll receive an email with tracking information so you can follow your package every step of the way.

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International Shipping

• International customers are responsible for any customs and import duties that may apply.

• Mad Art Materials is not responsible for delays due to customs.

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Lost, Delayed, or Damaged Packages

• We take great care in packing every order. If your package arrives damaged, please contact us immediately with photos at info@madcharcoal.com
  

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Questions

If you have any questions about shipping, please contact us at info@madcharcoal.com and we’ll be glad to help.